Systematising your business 

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Risks from poor documentation

The importance of documentation can be shown by events such as:

• Helpdesk giving customers wrong information 

• Staff performing wrong procedures or policies

• Customers complaining about incorrect information

• Staff routinely fighting operational 'fires'

• Business knowledge being lost when people leave 

• Training material out of date and incomplete

• Failing an audit due to incomplete records

• Projects routinely exceeding budget and schedule 

• Routinely spending a lot on documentation contractors (hint, hint)

On the other hand there are significant benefits of documenting your business.

 

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